99maya Privacy Policy

1. Introduction

99maya is committed to protecting the privacy and personal data of every member and visitor who uses our platform in the Philippines. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your data. By registering an account or continuing to use the 99maya platform, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, please refer to our FAQ page for further guidance. We review and update this policy periodically to reflect changes in our practices or legal requirements.

2. Information We Collect

We collect personal information that is necessary to provide you with a safe and functional gaming experience on 99maya. The types of information we may collect include:

• Registration data: Full name, date of birth, username, email address, and mobile number provided when you create an account.
• Identity verification data: Government-issued ID details and supporting documents required to verify your identity and age in compliance with Philippine regulations.
• Financial data: Payment method details, transaction history, deposit and withdrawal records — all processed securely and never stored in full where not required.
• Device and usage data: IP address, browser type, device identifiers, pages visited, session duration, and interaction logs collected automatically when you use the platform.
• Communications data: Records of messages or queries you send to our support team, including any attachments or screenshots you provide.

We only collect information that isreasonably necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. You are not obligated to provide all requested information, but failure to do so may limit your ability to access certain features of the 99maya platform.

3. How We Use Your Data

The personal information we collect is used solely to operate, improve, and secure the 99maya platform for members in the Philippines. Specifically, we use your data to:

• Create and manage your account, verify your identity, and process your transactions securely.
• Comply with Philippine legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification.
• Detect, investigate, and prevent fraudulent activity, unauthorised access, and other prohibited conduct on the platform.
• Send you important account-related communications such as transaction confirmations, security alerts, and policy updates.
• Improve platform performance, personalise your experience, and analyse usage patterns to enhance our services.
• Respond to your support queries and resolve any disputes or complaints you raise with our team.

We do not use your personal data for unsolicited marketing without your explicit consent. Where we send promotional communications, you will always have the option to opt out. We will never sell your personal data to third parties for their own marketing purposes.

4. Sharing of Information

99maya does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances: with trusted service providers who assist us in operating the platform (such as payment processors and identity verification partners), strictly under confidentiality agreements and only to the extent necessary to perform their services; with Philippine regulatory authorities or law enforcement agencies when required by law or court order; and with fraud prevention and security partners to protect the integrity of the platform and its members. All third parties who receive your data are required to handle it in accordance with applicable data protection standards. We do not transfer your personal data outside the Philippines unless adequate safeguards are in place as required by the Data Privacy Act of 2012. Any sharing of data is limited to what is strictly necessary and proportionate to the purpose for which it is shared.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls that restrict data access to authorised personnel only, regular security assessments and monitoring of our systems, and secure storage practices for sensitive account and financial information. While we strive to maintain the highest standards of data security, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately through the details available on the platform.

6. Cookies

99maya uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how members interact with our pages. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies that help us measure and improve platform performance. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the 99maya platform. By continuing to use the platform, you consent to our use of cookies as described in this policy.

7. Your Rights

As a member of 99maya and a data subject under Philippine law, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to data portability: You may request that your personal data be provided to you in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our support team using the details provided on the platform. We will respond to all verified requests within the timeframe required by applicable Philippine law. Please note that some requests may be subject to identity verification before we can process them.

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable Philippine laws and regulations. Financial transaction records and identity verification documents may be retained for a minimum period as mandated by anti-money laundering regulations and other legal requirements. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you request the closure of your account, we will process your request and retain only the data that we are legally obligated to keep. We do not retain personal data beyond what is necessary and proportionate to the purposes for which it was originally collected.

9. Policy Updates

99maya reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. Your continued use of the platform following the publication of any changes constitutes your acceptance of the updated policy. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or reach out to our support team directly. You may also review our Terms and Conditions and Responsible Gaming pages for additional information about how we operate.